Our Hotel Business School has been on the market for 5 years. During this time, more than 1,200 hotel representatives from all regions of Ukraine have completed our training. Additionally, hoteliers from Germany, Moldova, Georgia, Uzbekistan, Nepal, and Poland have participated in the School’s courses.
Since its founding, the School has conducted around 250 corporate training sessions. Among the School’s clients are Favor Park Hotel, Baccara, President Hotel, and hotels such as Aivazovsky, Chaika-1, Parubiy (Prymorske), Zakhar Berkut, Krasna Polyana, Rius Hotel, and many others.
Upon completion of the courses or corporate training, participants receive a personalized diploma and 6 months of online support.
The training is conducted by lecturers and trainers with hands-on practical expertise. Case studies and actionable solutions across all sectors of the hospitality industry are provided.
Who is it for:
- For young professionals, students, and graduates of specialized universities
- Experienced industry professionals
- TOP managers and hotel executives
- Hotel business owners
On-site training at your hotel is also available.
School Programs:
- Building an effective sales and marketing system.
- Front Office Operations (Reception & Accommodation). Hotel Administration.
- Communication as a core element of the hotel’s service policy. Phraseology standards and conflict management.
- Hotel pricing policy. Determining the break-even point and revenue levels across various tariffs. Sales channel efficiency analysis.
- Housekeeping operations: Managing the cleaning of room inventory and hotel public areas. Laundry operations.
- Hotel Security and Safety department.
- Booking and E-commerce.
- F&B Service. Kitchen operational standards according to HACCP.
- Fitness and SPA in hotels.
- Hospitality and service. Furniture ergonomics across various hotel zones.
- Emotional Intelligence.
You can review each program in more detail below or by contacting us in any way convenient for you.
Areas of Operation
Hotel Restaurant ServiceSpecifics of operating a hotel-affiliated restaurant. How is a restaurant structured? Classification of food service establishments. Modern concepts in the food & beverage industry. Key success factors in the restaurant business. Nine steps to flawless service. |
Hotel Security ServiceSafety and security in the hospitality workplace. Security threats: sources, signs, and threat mapping systems. Threat assessment framework. The security architecture: the role and place of the physical security system. Core objectives and tasks of the security department. Physical security management. Stationary property protection and guard operations. Access control systems and zoning management. |
Fitness & SPAThe concept of "SPA". Types and classifications of SPA centers. Hotel-integrated SPA centers. SPA department structure. Atmosphere, ambiance, and service standards in SPA. SPA management and operational systems. Business concept: goals and objectives. Fundamental operating standards. Human resource management in SPA. Team building and alignment. |
Housekeeping DepartmentGoals, objectives, and functions of the Housekeeping department. Interdepartmental interaction. Organizational structure. Housekeeping sub-departments. Regulatory documentation. Inventory write-off and accounting procedures. Departmental budgeting. Material and technical base of the department. Room setup and amenities compliance. Procedures, technologies, and sequence of room cleaning. |
Booking & E-CommerceKey international metrics and KPIs in hotel e-commerce. Global Distribution Systems (GDS): core operational principles and B2B market relations. Viable integration paths for a hotel to connect to GDS. |
Sales. Revenue Management. MarketingSales. Revenue Management. Branding. Advertising & PR. Digital Marketing. The essence of yield management and the fundamentals of revenue management. Competitive landscape research, hospitality market analysis, defining the "competitive set" (CompSet), and positioning. |
Hotel SupplyOrganization of high-quality hotel procurement and supply chains. Specifics of hotel-grade products and supplies. Criteria for vendor and product selection. Key aspects of the procurement process for goods and services. Tendering procedures and RFPs. Securing optimal commercial terms. |
Financial ManagementFinancial and accounting departments: roles, functions, and value to hotel operations. Financial vs. Management accounting: differences and architectural principles. Analysis of core financial statements: Balance Sheet, Profit and Loss (P&L) Statement, and Cash Flow Statement. |
Hotel Architecture & Design. Furniture Ergonomics & FloristryStages of hotel project development and construction. International and national standards/requirements for lodging property design and construction. Engineering and technical equipment of the building: goals, roles, and tasks of the Engineering/Maintenance department. |